Concerns or complaints

How to


Whilst we always aim to offer as pleasant and straightforward an experience as possible, we appreciate that you may not always be happy with the service you receive at or around your assessment.

If you decide to raise a complaint, please rest assured it will be taken seriously, investigated in full, and you will receive a quick and effective response. We will aim to remedy your concerns and highlight any improvements we can make to the service we deliver.

Bluecrest are committed to providing a good quality of service to our customers and we welcome feedback as it helps us develop and improve our services.

Blue phone handset with cord on blue background

Making a


We take all complaints and concerns seriously, and customer feedback helps us improve our services in the future. If you're sending an email, please include as much information as possible so that we can investigate your concern as quickly and efficiently as possible. If you wish to make a complaint, please email or call us using the contact details below.

Alternatively, you can raise your complaint by post at:

Bluecrest Wellness, Ridgeworth House, 5/9 Liverpool Gardens, Worthing, BN11 1RY



We understand that, sometimes, things can go wrong and we also acknowledge the importance of addressing your concerns promptly and thoroughly. Rest assured, we promise to respond to your complaint as quickly as possible, usually within 5 working days, however, we also commit to conducting a thorough investigation to ensure that we understand the issue completely before providing a response.

Your feedback is invaluable to us and we appreciate your patience as we work towards resolving any issues you may have encountered. Please see the full copy of our complaints procedure and our commitment to good complaint handling for more information.

Care Quality


If you are unhappy with the resolution or outcome of a complaint you have the right to refer our decision to the Care Quality Commission. Whilst they are not able to complain on your behalf, they may refer your complaint back to us for review.

All complaints and concerns will be investigated and reviewed regardless of any previous action. We may refer to previous investigations, including resolutions already offered, to form part of this process.