FAQs
Here are some common questions from our customers. If you can’t find the answer you’re looking for, please contact our Customer Success team – they’ll be happy to help.
FAQs
A little preparation makes a real difference to how smoothly your visit goes, and helps make sure your results are accurate. Here's all you need to do:
- Stay well hydrated. Drink plenty of water (around 2 pints) the evening before and again on the morning of your assessment. Being well hydrated helps us obtain your blood sample more easily. Note: You won’t need to do any urine samples on the day of your assessment.
- Avoid alcohol the day before your assessment. On the day of your assessment we recommend avoiding any alcohol.
- Stop vitamins and supplements, including over-the-counter supplements, at least 3 days before your assessment for the most accurate blood results. We recommend stopping any biotin supplements at least 5 days before your assessment. You can continue taking prescription medication as usual.
- Keep taking any prescribed medication as normal. If you're taking antibiotics for an infection, we advise you to reschedule your assessment, as they can affect your results.
- If you're unwell, please wait at least 48 hours after your symptoms clear before attending. This ensures you get accurate results and helps to keep everyone safe. If you're unsure, contact our Customer Success team and we'll talk it through with you.
Please check our exclusions list before attending your appointment, as things like vaccinations, pregnancy, and age can all affect our assessments. This list is not exhaustive, and if you have any specific concerns, please contact our Customer Success team.
There's no need to fast, and you won't need to produce any stool or urine samples on the day. For anything specific to your package, check the preparation instructions in your booking confirmation.
Simply let us know in advance. If you have reduced mobility, or anything else that might affect a test or how you'd like to be supported, please contact our Customer Success team before your appointment on 0800 652 2183, and we'll make the right arrangements for you.
You're also welcome to ask for a Bluecrest chaperone, or to bring a friend or family member along.
You won't need to undress. Wear loose, non-restrictive clothing with sleeves and trouser legs you can roll up easily, as we'll need access to your bare arms and bare lower legs – so please avoid tights. For footwear, wear flat, supportive shoes such as trainers, as some assessments include a fitness test you won't be able to complete in inappropriate footwear.
For most people the blood test is quick and very manageable. Your specialist will check both arms, choose the most accessible vein, and work as gently as they can. You may feel a sharp scratch as the needle goes in, but it's over quickly, and a little cotton wool and pressure afterwards keeps things tidy and reduces bruising.
Some mild bruising or tenderness at the site is completely normal for a few days afterwards. You can find our aftercare page here which has more information. Staying well hydrated beforehand helps the whole thing go smoothly.
To keep our assessments as accessible as possible, we use the very latest mobile health check equipment at our network of clinics across the UK and Ireland. Our venues have been chosen based on their convenient locations, comfortable surroundings, accessibility, parking, and great transport links.
All venues are regularly quality checked by our Events team and Health Assessment Specialists to ensure they meet our high standards. We find our customers really benefit from relaxed, friendly, private and comfortable surroundings.
We only use high quality, private locations. And since we don't have the same overheads associated with running our own private hospital, we're able to pass our savings on to you by offering affordable health checks without compromising on clinical accuracy.
Bluecrest offers a large portfolio of tests, and many of these are not available on the NHS.
Bluecrest have performed over a million health checks since we started. All health assessments are performed by a Health Assessment Specialist with your samples analysed by a UKAS (UK Accreditation Service) laboratory in the UK. The UKAS provides accreditation to the internationally recognised ISO 15189 Medical Laboratories: Requirements for Quality and Competence standard. Results are subjected to strict internal and external quality control.
Your results will become available 24/7 through our My Wellness app. You might also opt for a printed version of your report, which will be sent to your address.
You’ll receive an email notification as soon as your results become available online. Processing times vary by test, with some results accessible on the dashboard in as little as 3 days. Some of our more advanced tests can take several weeks to be reported.
Your online dashboard also provides easy access to a downloadable PDF, making it simple to share your results with your GP.
You can find your results by logging in to My Wellness and navigating to the homepage. Then select the order of the results you wish to view (the most recent will show alongside your name). View results and then click 'download report' in the top right-hand side of the page.
Please note: The downloadable PDF version of your results report will be generated once ALL of your results are available and will be accessible 48 hours after you receive an email notifying you that your results are ready.
Yes, you can reschedule your health assessment through your My Wellness account, either on the Bluecrest website or in the app (iOS or Android), if your appointment has not yet taken place. You can also contact us directly.
In-person appointments can be rescheduled up to 24 hours before the scheduled time. You’re able to reschedule your appointment up to three times.
Important:
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If you miss your appointment, you must contact our Customer Success team to reschedule, this cannot be done online.
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When rescheduling an upcoming appointment online, you can only change the date and/or time. If you need to change the clinic location, please call our Customer Success team.
Very occasionally, we may also need to reschedule your appointment due to unforeseen circumstances. If that happens, we'll be in touch as soon as we can to arrange a new time that suits you.
Your blood samples and other readings will be analysed by one of the leading laboratories in the UK which we have established partnerships with. Once they’ve analysed your samples and readings, your test results are sent securely to our in-house Results team who compile your personalised Results Report.
Depending on the tests or package you've chosen, your appointment will take anywhere from 10 to 35 minutes.
You can update the date and time of your appointment easily through My Wellness. Simply log in via our website or app (available on iOS or Android) and follow the prompts to make any changes. Rescheduling is available up to 24 hours before your scheduled time.
If you need to reschedule within 24 hours of your appointment, please contact our Customer Success team directly on 0800 652 2183.
You’re able to reschedule your appointment up to three times.
Our My Wellness app offers a variety of self-serve features to help you conveniently manage your account. You can update some of your personal information directly through the app by logging in, navigating to the "Profile" section and clicking on 'Account Settings'. If you need to reset your password, you can do so easily by navigating to the login screen, selecting 'Forgotten your Password?' and following the prompts.
While you can view your appointment results through the app, please note that rescheduling appointments is not available as a self-serve feature. To make any other amendments to your profile or booking, you will need to contact our Customer Success team, who will be happy to help you.
Bluecrest uses the latest research and laboratory guidance to set the reference ranges for our blood biomarkers. Because we’re a preventative health assessment service, we sometimes flag a result at an earlier point than the NHS would.
The NHS often sets its ranges around the level at which treatment is considered. Our aim is different. We want to give you the earliest possible opportunity to review your health and make changes – well before a result reaches that stage. This means you may occasionally see a marker flagged by us that your GP considers to be within a normal range for treatment purposes.
A flag from Bluecrest is a prompt to look more closely, not a diagnosis. If any of your results are flagged, we would always encourage you to discuss them with a GP, who can consider them alongside your wider health, history, and any symptoms.
Any result flagged as red will appear in your app and in your results report, alongside any lifestyle advice and clear next steps to consider.
Occasionally a result is identified as critical. A critical result is a result where action is usually needed on the same day or the next day. If this happens, we’ll contact you straight away – so you’ll not need to wait for your full results report before taking appropriate action.
What counts as a critical result is not decided by Bluecrest alone. Our thresholds follow best practice guidance from the Royal College of Pathologists on the communication of critical and unexpected results, which is the same standard used across UK laboratories.
A 6-lead ECG is one of the simplest and most comfortable ways to learn more about the health of your heart. It’s a non-invasive test. We simply place small electrodes on your wrists and ankles, and the test records the electrical activity of your heart from six different angles.
This gives us a helpful picture of how your heart is working, including the rate and regularity of your heartbeat. A result within the normal range points to a steady and consistent heart rhythm. A result outside of the expected range may be an early sign that your heart health is worth looking into further.
A 6-lead ECG is especially valuable for identifying rhythm abnormalities such as atrial fibrillation. This is an important one to pick up, as it’s associated with a raised risk of stroke.
The purpose of this test is to screen for an initial sign of a problem. Where we find one, we will advise you to see your doctor, who can arrange a fully diagnostic 12-lead ECG if it’s needed.
No. There's no urine, stool, or HPV sample to produce at your appointment. If your package includes any of these, the kits are given to you to take away and complete at home, in your own time.
Send us your take-home kit as soon as you can – ideally within a day of your health assessment. Your take-home kit (such as urine, stool/QFIT, or HPV) forms part of your full results, and we can't finalise your report until we've received and processed every sample.
Posting it back promptly means you'll get your complete picture sooner, rather than waiting on a delayed result. If you're not sure how to send your kit back, full instructions are included with it – or our Customer Success team is happy to help.
It depends on the package you've chosen, but most include a mix of physical measurements and a couple of small blood samples. Common tests include your height, body composition, heart trace (via a 6-lead ECG), peripheral arterial disease, grip strength, lung function, a panel of bloods, and a fitness test. Your specialist will guide you through each one and explain what's involved as you go.
You can read more about every test and see what's included in each package here.
Absolutely. You're in control throughout, and you can ask your specialist to pause or stop any test at any point, no questions asked. If anything feels painful, or you'd simply rather not continue, just say so – they'll adapt where they can, and talk you through your options.
No, our health checks are all non-invasive, and most just require a couple of small blood samples and a few key body measurements. If your package includes a body composition scan, you will be asked to take off your shoes and socks, but full preparation instructions will be provided when you book your appointment.
We have upgraded our range of tests so you can continue to eat and drink normally before your assessment takes place, but full preparation instructions will be provided when you book your appointment.
You are welcome to fast if you want to, just make sure to let your Health Assessment Specialist know at your appointment.
Regular health checks help you to proactively monitor and improve your health. We recommend you have a full health check at least once a year to keep on top of your health and to check for any important changes in any of your previous results.
A list of our exclusions can be found here. This list is not exhaustive, and if you have any specific concerns, please contact our Customer Success team.
Things like recent vaccinations, pregnancy, and age can all affect your assessment, so it's worth checking before you attend.
Test availability and the removal of tests is managed by our Chief Medical Officer and is subject to change as medical opinion and knowledge evolves over time.
If you are unsure if a test is suitable for you or need any further assistance, feel free to contact our Customer Success team on 0800 652 2183, who will be happy to help you.
Yes! Our My Wellness App supports biometric login for a fast and secure login experience. When you open the My Wellness app, you'll be prompted to enable biometric login if your device supports fingerprint or facial recognition. It’s available on iOS 14 and above, as well as most modern Android devices.
Your credentials are stored locally on your device and are never transmitted or stored externally. Biometric authentication is handled by your device's operating system, ensuring your privacy and security.
Biometric login is optional. You can always choose to log in using your email and password instead, and you can enable or disable biometric login anytime via Settings.
Our friendly Health Assessment Specialists are fully trained in phlebotomy (blood-taking) and will take some key measurements, including a couple of small blood samples, during your appointment.
Our team have varying backgrounds in the health and wellbeing sector. Some are trained nurses, whilst others hold Bachelor's and Master's degrees in subjects such as Sports Science, Fitness, Nutrition, Dietetics, Physiology and Physiotherapy.
Most of our packages come with access to a free 24/7 GP helpline, which you can use for general health advice for a full year after your appointment. This is not available for the following packages:
Whilst doctors won't have your report to hand, this service is intended to provide 24-hour support for all manner of general health issues, from tummy upsets to travel advice.
Please note this service does not qualify you for a private GP consultation – this is a separate service included in our premium packages. The private GP consultation takes place via phone or webcam once you've received your full Results Report.
For health and safety reasons, please don't bring children with you to your health assessment. However, you're welcome for a friend or family member to accompany you.
Your results will be available 24/7 through My Wellness, our online dashboard and app. You’ll receive an email notification as soon as some of your results are available.
Processing times vary by test, with some results accessible on the dashboard in as little as 3 days. Some of our more advanced tests can take several weeks to be reported.
The online dashboard also provides easy access to a downloadable PDF, making it simple to share your results with your GP.
Additionally, if you prefer a physical copy of your report, you can purchase a postal report at checkout. There’s a small fee of £10 for this service, which covers printing and postage costs. If you choose to purchase a hardcopy results report, you will receive this in the post within 21 days (28 days in Ireland) of your appointment.
If a critical result is identified while your results are being processed, we'll contact you straight away. Please note, a red result is not always classed as a critical result.
Your results give you a valuable snapshot of your health, but they aren't a diagnosis. Bluecrest isn't a diagnostic service, and results can sometimes differ between providers depending on the equipment and laboratories used. If anything in your report concerns you, your GP is the right person to talk to.
For further assistance, feel free to contact our Customer Success team who will be happy to help you.
At Bluecrest we believe your health journey doesn't end with your assessment, it's just the beginning. That's why we partner with trusted organisations to offer exclusive onward pathways designed to enhance your wellbeing, lifestyle, and long-term health outcomes.
These partnerships are available only to our customers, giving you access to tailored services, special offers, and expert support. You can view information about our current partnership directly in your My Wellness account, or by clicking here.
We're continuously expanding our partner network, so check back regularly to discover new opportunities tailored to your health goals.
Your results are shown using a simple colour system to help you understand them at a glance.
Green means your result is within the range we would expect and no action is needed. Amber means your result is slightly outside our range and may be worth keeping an eye on. Red means your result is further outside our range and a review is recommended.
Whatever the colour, you will be given helpful lifestyle advice alongside your result. Where a review is recommended, we’ll explain the next steps to consider.
A red result is a prompt to look more closely – it’s not a diagnosis. We would always encourage you to discuss any flagged results with a GP, who can consider them alongside your wider health, history, and any symptoms.
Blood results are not fixed numbers, and some variation is normal from one test to the next, or between different laboratories.
There are three main reasons:
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First, laboratories use different equipment, methods, and reference ranges. So, results are best read against the range provided by the laboratory that produced them, rather than compared directly.
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Second, some markers are sensitive to how a sample is collected, stored, and transported, which is why samples are handled to careful standards.
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Third, many results are influenced by everyday factors around the time your sample is taken, such as what you’ve recently eaten or had to drink, how hydrated you are, recent alcohol, exercise, illness, stress, and the time of day. For some tests, whether you have fasted beforehand can also make a difference.
A single result is best understood as a snapshot rather than a fixed value. If a result falls outside the expected range, it does not automatically mean something is wrong, and we may suggest a repeat test or a conversation with a GP before drawing any firm conclusions.
Many organisations offer health and wellbeing benefits to support their employees. If your company partners with Bluecrest, health assessments could become part of your workplace wellbeing programme or benefits package - often at a free or discounted rate.
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